Hi, I’m Dr. Alan Weidner from Massage Chair Relief, and today I want to talk about massage chair warranties—what they typically cover, what they don’t cover, and what you should know before making a purchase.
Most name-brand massage chairs come with a manufacturer’s warranty, and in most cases that includes in-home service. If something breaks, a technician can come to your home or business to perform the repair. The warranty will also include parts coverage for a specified period of time.
With off-brand chairs sold online, warranty coverage can be much less clear. In fact, I’ve looked at some websites that don’t even publish a complete warranty policy. Before purchasing any massage chair, make sure you understand exactly what warranty protection is included.
At Massage Chair Relief, we offer a lifetime labor warranty on all of our chairs. Some customers choose to rely solely on the factory warranty, whether it’s one year, three years, or five years. That’s certainly their choice. However, as a chair ages, the likelihood of needing service naturally increases.
Today, I’d like to discuss both the length of typical warranties and the limitations commonly found in factory warranty agreements.
Typical Warranty Coverage
Most major massage chair brands offer:
- 1 year of in-home labor
- 3 years of parts coverage
The labor warranty covers technician visits to your home, while the parts warranty covers replacement components.
Many manufacturers also offer extended warranty options, though they can be expensive.
Some examples include:
- Infinity, Human Touch, and Daiwa typically offer 1 year labor and 3 years parts.
- Fujiiryoki and D.Core often provide 5 years labor and 5 years parts coverage.
- Luraco offers 3 years labor and 5 years parts coverage.
- Osaki frequently includes an additional 2-year extended warranty on select premium models, bringing coverage to 3 years labor and 5 years parts.
- Kyota generally offers 1 year labor and 2 years parts coverage.
Five years is typically the longest manufacturer warranty available in the massage chair industry.
Pre-Owned and Used Chairs
Warranty coverage can vary significantly for used chairs.
Some manufacturers provide full warranty coverage on certified pre-owned or trade-show models. Others offer only limited coverage, such as 60 or 90 days.
If you purchase a chair privately through sources like Facebook Marketplace or from an individual seller, the warranty usually does not transfer to the new owner. In many cases, you may also have difficulty obtaining replacement parts in the future.
How Warranty Service Usually Works
If something goes wrong with your chair, you should contact the retailer first. Some retailers will assist throughout the process, while others simply direct you to the manufacturer.
Typically, the process involves:
- Diagnosing the problem.
- Ordering replacement parts.
- Shipping those parts to your home.
- Scheduling a technician to perform the repair.
It’s important to stay involved throughout the process, as communication breakdowns can occasionally occur.
What Most Factory Warranties Do Not Cover
Although every company has different terms and conditions, most warranties exclude damage resulting from:
- Improper installation
- Unauthorized repairs or modifications
- Commercial or high-use business environments
- Electrical surges or improper power supply
- Accidental damage or dropped components
- Misuse or abuse
- Exceeding weight limits
- Damage caused by pets, insects, mice, or rodents
- Failure to follow operating instructions
- Transportation damage after delivery
- Theft, vandalism, fire, flooding, earthquakes, or other natural disasters
- Outdoor exposure and environmental damage
- Unauthorized replacement parts
- Private-party ownership transfers
For example, we once encountered a chair that repeatedly malfunctioned because mice had built a nest underneath it and chewed through the wiring. Another chair located on a beachfront patio experienced severe corrosion from salt air exposure.
Neither situation would typically be covered under a factory warranty.
Upholstery and Cosmetic Wear
One area that surprises many consumers is upholstery coverage.
Most warranties do not cover:
- Normal wear and tear
- Fading
- Peeling or cracking upholstery
- Foam softening or compression
- Fabric pilling
- Zipper or Velcro failures
Over time, exposure to sweat, lotions, oils, perfumes, colognes, and other chemicals can accelerate wear on upholstery materials. Regular cleaning and maintenance can help extend the life of your chair.
After the Warranty Expires
Once the factory warranty expires, you are generally responsible for:
- Replacement parts
- Technician labor
- Travel charges for service calls
Most quality massage chairs should last well beyond their warranty period—often 10 to 15 years or more—but repairs become your responsibility after coverage ends.
That’s one reason we believe our lifetime labor warranty provides significant value. As long as you own the chair, we continue to cover the technician labor costs associated with repairs. In remote areas, there may still be travel surcharges, but we help offset those costs as well.
Final Thoughts
Before purchasing a massage chair, make sure you understand:
- The length of the warranty
- What parts and labor are covered
- Whether in-home service is included
- Whether the warranty transfers to future owners
- How customer support is handled after the sale
A warranty exists to protect you against manufacturing defects and unexpected breakdowns—not misuse, neglect, or environmental damage.
The better informed you are before purchasing, the fewer surprises you’ll encounter later.
Anyway, I hope you found this video helpful. I’m Dr. Alan Weidner from Massage Chair Relief. If you enjoyed this video, please give it a thumbs up, subscribe to our YouTube channel, and share it with friends and family.
Thanks for watching, and I’ll see you in the next video. Bye-bye.