At Radico USA, your satisfaction and the safe delivery of your orders are our top priorities. We want to let you know about a recent increase in occurrences where customer products shipped by USPS have received packages with opened or torn bags, resulting in deliveries without the intended items.
To address this, we have implemented a significant improvement by introducing new tear-proof, self-sealing, and weather-resistant poly shipping bags for all our shipments. This enhancement aims to ensure the integrity of your orders throughout the delivery process. This improvement is especially crucial given the recent frequency of such incidents.
However, should you receive a package without its contents, we understand the frustration this can cause. Please take the following steps:
Contact Customer Support:
Reach out to our dedicated customer support team at
customer-service@radicousa.com
Include your order details and any relevant information.
Our Assistance:
We will promptly contact the delivery company on your behalf to investigate and resolve the issue. Your satisfaction is our priority, and we are committed to ensuring you receive the products you’ve ordered in perfect condition.
We appreciate your understanding and cooperation as we strive to provide you with the best possible service. If you have any questions or concerns, please don’t hesitate to contact us.
Thank you for choosing Radico USA. We look forward to continuing to serve you with quality products and reliable delivery.