When you’re doing your beauty routine, you expect it to be… well, routine. An at-home skin-care and self-care regimen is typically a low-risk experience, designed to help you look and feel good. You don’t expect a simple tool to downright betray you, but that’s exactly what happened to Bethenny Frankel in a scary moment she caught on camera and shared on social media.
Frankel posted three videos to TikTok and Instagram late Thursday night, the third of which shows the entire frightening incident. (Trigger warning: In the videos below, blood is visible.) She starts off recording herself trying the Nurse Jamie Uplift-N-Glow Cups, a facial cupping set made of silicone and glass that claims to promote “circulation and lymphatic drainage, enhancing your natural glow and contour,” according to the brand.
“I saw this, and it made me so excited because I grind my teeth. And it just felt like it was gonna be a relief, and it is supposed to be for contouring. Could that be true? It makes sense to me,” Frankel says as she starts to drag the tool along her lower face. But soon, she realizes something has gone horribly wrong. “Oh, wait, did I just, like—wait, I’m bleeding. What the fuck? Oh, my god. What is this?”
It’s revealed that the glass suction tip somehow broke, and she didn’t realize she was slicing her face with it until it was too late.
In the first two videos Frankel posted, the injury has already occurred—what appears to be bleeding gashes on her face—and she’s understandably worried. “You guys, oh my god. I’m actually freaking out … I’m fine,” she says, before questioning if she might not be. “I just used this thing that I saw online for contouring your face, and I looked at my face, and it was bleeding. Because it’s glass, and I guess the suction cut my face.”
“Please don’t believe every person who promotes something,” she says in one of the videos. “This is super scary. I was going to go down my neck, and I could have, like, sliced my jugular. I’m freaking out.”
Allure reached out to Nurse Jamie, and heard back early Friday evening. “Customer safety is extremely important to us, and we’re currently looking into what may have happened,” a brand representative tells Allure. “Our tools are made with high-quality borosilicate glass and undergo quality checks before distribution.”